Cancellation policy

The short version

Free cancellation until

24h before check-in

Refund

100% of what you paid

Policy

Flexible

Every apartment we let uses the same flexible policy, so you do not have to check which one you booked.

Cancelling

Cancel more than 24 hours before your check-in time and you pay nothing — we refund everything you have paid, including any cleaning fee and taxes.

Cancel inside the last 24 hours and we keep the first night, because at that point the date is very unlikely to sell again. The rest of the stay is refunded.

Once your stay has started, the nights you have already used are not refundable. If you leave early, tell us — we cannot promise anything, but if we manage to re-let the remaining nights we will refund them.

How to cancel

Go to manage your booking, enter the reference from your confirmation email (it starts with HF-) and the email address you booked with. Choose cancellation and send it.

Your request reaches us immediately and we confirm it by email, usually the same working day. Nothing is charged or refunded until you have that confirmation, so keep it. If you would rather do it in writing, the contact page works just as well — what counts is the time your request reaches us, not when we get round to answering it.

Refunds

We refund to the same method you paid with, within 14 days of confirming the cancellation. Bank transfers typically land within a few working days of that.

Moving your dates instead

If you still want to come, just later, ask for a date change rather than a cancellation — same page, same reference. Moving dates is free while the apartment is open on the new dates. If those nights are priced higher you pay the difference; if they are cheaper we refund it.

A date change is a request, not an instant swap: we confirm it before anything changes, and your original booking stands until we do.

Not turning up

If you do not arrive and have not told us, we hold the apartment for the first night and treat the booking as cancelled from the following day, with no refund. Delays happen and are not a problem — a message saying your flight has moved is all it takes.

If we have to cancel

If something makes the apartment genuinely unusable, we will offer you a comparable one where we can and otherwise refund everything you have paid, in full and regardless of how close to arrival we are.

Events outside anyone's control

If travel to Vilnius becomes legally impossible or the apartment cannot be used for reasons neither of us caused, we will refund you in full or hold the amount as credit for later — your choice.

Bookings made through a portal

Booked on Booking.com, Airbnb or somewhere similar? That portal's cancellation rules apply instead of this page, and the cancellation has to go through them — we cannot process it for you. This policy is one of the reasons booking direct is usually the better deal.